Warranty & Support
AV Product Warranty & Post-Sales Support — Backed by Achyutam Corporate
Every product we distribute carries genuine OEM manufacturer warranty. We coordinate claims, manage service logistics, and provide ongoing technical support so our channel partners can focus on their projects.
Our Process
How Warranty Coordination Works
Report the Issue
Contact our support team with the product serial number, purchase details, and a description of the issue. We log every case in our tracking system and assign a dedicated support coordinator to manage your claim from start to finish.
Diagnosis & Documentation
Our team works with you to gather the diagnostic information the OEM requires — photos, error logs, usage history, and environmental conditions. Proper documentation on the first submission dramatically reduces resolution time.
OEM Claim Submission
We submit the warranty claim directly to the manufacturer on your behalf using our authorized distributor channel. Because we are an authorized partner, claims are processed through priority queues with direct access to OEM service engineering teams.
Resolution & Follow-Up
We track the claim through to resolution — whether that means an on-site service visit, replacement unit dispatch, or parts shipment. You receive regular status updates and we handle all manufacturer coordination until the issue is fully resolved.
Brand Coverage
OEM Warranty Coverage
Samsung
3-Year Commercial Warranty + AMC Options
Samsung commercial displays (LED video walls, digital signage, interactive displays, and hospitality TVs) carry a standard 3-year manufacturer warranty when purchased through authorized channels. All Samsung professional panels are rated for 16/7 continuous operation. Coverage includes panel defects, backlight failure, and component malfunction under normal commercial use. Samsung provides on-site service through their authorized service network across India. AMC (Annual Maintenance Contract) options are available to extend coverage up to 5 years on select products, ensuring long-term reliability for mission-critical installations.
MAXHUB
Standard OEM Warranty
MAXHUB interactive flat panels purchased through Achyutam Corporate carry full manufacturer warranty covering hardware defects, touch panel issues, and built-in computing module failures. MAXHUB warranty service in India is coordinated through Achyutam Corporate as the authorized distribution partner.
Planar
Standard OEM Warranty
Planar LED video walls and displays carry manufacturer warranty covering LED module defects, power supply failures, and controller issues. Planar warranty claims in India are processed through Achyutam Corporate with direct escalation to Planar global support for complex cases.
NGX / Siemens
Standard OEM Warranty
NGX LED displays and Siemens building technology products carry manufacturer warranty through authorized channels. Coverage includes hardware defects and component failures under normal operating conditions. Service is coordinated through Achyutam Corporate with manufacturer support.
Authorized vs Grey Market
Why Authorized Supply Protects Your Business
| Factor | Authorized (Achyutam Corporate) | Grey Market |
|---|---|---|
| Manufacturer Warranty | Full OEM warranty (e.g., 3 years for Samsung) | No valid warranty — claims rejected by OEM |
| Technical Support | Direct OEM escalation path via authorized channel | No manufacturer support — seller may not respond |
| Firmware & Updates | Access to official firmware, security patches, and feature updates | No guaranteed access — may run outdated or regional firmware |
| Spare Parts | OEM spare parts availability through manufacturer network | No access to genuine spare parts — third-party alternatives only |
| Tender Compliance | Authorization certificates for government and enterprise tenders | Cannot provide authorization — tender disqualification risk |
| Total Cost of Ownership | Lower long-term cost with warranty, support, and genuine parts | Higher total cost when warranty claims are denied and parts unavailable |
The bottom line: a 10–15% discount on grey-market products can cost you many times more when a display fails and the manufacturer rejects the warranty claim.
Achyutam Corporate provides authorization certificates with every order. Every product we distribute is traceable to the OEM, carries genuine warranty, and is backed by our post-sales support team.
Common Questions
Frequently Asked Questions
We manage the entire warranty process on behalf of our channel partners. When an issue is reported, our support team documents the case, submits the claim to the manufacturer through our authorized distributor channel, and tracks it through to resolution. You deal with one point of contact — us — while we handle all OEM coordination, service scheduling, and parts logistics.
Samsung commercial displays purchased through Achyutam Corporate carry a standard 3-year manufacturer warranty. All Samsung professional panels are rated for 16/7 continuous operation. Coverage includes panel defects, backlight failure, and hardware malfunctions under normal commercial use. AMC (Annual Maintenance Contract) options are available to extend coverage up to 5 years on select products — contact our team for details on your specific requirement.
No. Products purchased through unauthorized or grey-market channels do not carry valid manufacturer warranty in India. Samsung, MAXHUB, Planar, and NGX all verify serial numbers and purchase channel when processing warranty claims. Grey-market products will be rejected by the manufacturer regardless of the reported issue. This is one of the most significant risks of purchasing outside authorized channels.
Yes. Beyond warranty coordination, we provide ongoing technical support for products distributed through Achyutam Corporate. This includes firmware update guidance, remote troubleshooting, configuration assistance, and coordination with OEM technical teams for complex issues. Our goal is to be a long-term support partner, not just a one-time supplier.
Yes. Our centralized support team manages warranty claims for multi-site deployments regardless of location. Whether you have installations in metro cities or tier-2 towns, we coordinate service through the manufacturer service network across India. For large-scale deployments, we can set up dedicated support protocols with agreed SLAs.
Contact Support Team
Need warranty assistance or technical support? Our dedicated support team is ready to help with claims coordination, troubleshooting, and post-installation guidance.